QUESTIONS?
GOOD.
WE LIKE PEOPLE WHO ASK QUESTIONS.
Buying something new from a company you've never dealt with before shouldn't require a leap of faith.
You want to know what you're getting.
You want to know how it works.
You want to know what happens if something goes wrong.
So let's talk about it.
We've collected the questions we expect to hear most and answered them as clearly as we can.
And if yours isn't here?
Ask us.
FIRST THINGS 1st!
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A WHISSTIK is an interactive cat toy designed to make you part of the game.
You control the movement. Your cat does the hunting.
The long, flexible design lets you create quick, unpredictable movements that imitate the kind of motion cats naturally want to chase, stalk and pounce on.
It's simple on purpose.
You. A WHISSTIK. A cat.
You'll understand pretty quickly
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There isn't a twelve-page instruction manual.
And there shouldn't be.
Hold the WHISSTIK. Move the lure. Watch your cat.
Drag it. Dart it. Hide it. Stop it. Change directions. Make it disappear behind something and bring it back.
Every cat plays differently.
Figuring out what drives yours crazy is half the fun.
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Yes.
That's kind of the whole idea.
There are plenty of toys you can throw on the floor and walk away from.
WHISSTIK isn't trying to be one of them.
It's built around interactive play between you and your cat—because watching them hunt, calculate, miss, recover, launch themselves through the air and occasionally make questionable life decisions is part of what makes this fun.
ABOUT THE WHISSTIK.
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The WHISSTIK is approximately 36 inches long and ½ inch wide, giving you enough reach to create movement around furniture, across floors and through the environment without having to chase your cat around the house yourself.
That's their job.
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Because complexity isn't automatically better.
WHISSTIK doesn't need batteries, an app, Bluetooth, artificial intelligence or a monthly subscription to entertain your cat.
The intelligence is already there.
You're holding it.
And there's another highly questionable intelligence staring at it from across the room.
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No.
You're the battery.
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Only the noises naturally created during play.
And whatever noise you make when your cat unexpectedly launches itself four feet into the air.
ABOUT YOUR CAT.
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We'd love to tell you every cat on Earth will immediately lose its mind over a WHISSTIK.
But cats would make liars out of us.
They're cats.
Every animal has its own personality, prey drive and preferred way to play.
The advantage of WHISSTIK is that you're controlling the experience. You can change the speed, movement, hiding places and play style until you figure out what gets your cat interested.
Sometimes that's frantic movement.
Sometimes it's barely moving at all.
Your cat will probably teach you.
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Congratulations.
You own a cat.
Try slowing down.
One of the easiest mistakes people make is waving a toy directly in a cat's face. Prey generally doesn't do that.
Move it away from them.
Let it disappear.
Let them stalk it.
Give them a second to think they've figured you out.
Then ruin their plan.
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WHISSTIX products should always be used appropriately for the animal's age, size and behavior, and under responsible human supervision.
Young cats can be enthusiastic players, but they're also exceptionally talented at making terrible decisions.
Keep an eye on them.
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WHISSTIK is designed primarily with cats in mind.
We know perfectly well that's not going to stop some dogs from trying.
But we recommend using WHISSTIX products only as intended and selecting toys appropriate for your animal's size, strength and behavior.
LET'S TALK SAFETY.
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No.
WHISSTIK is an interactive toy, not a leave-it-on-the-floor toy.
Products involving strings, feathers, flexible components or small attachments should be used with supervision.
When playtime is over, put it away somewhere your cat can't get to it.
Yes.
We realize your cat will disagree with this policy.
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Some cats play.
Some cats apparently have a personal vendetta against manufactured goods.
Before each use, give your WHISSTIK a quick inspection. If something is damaged, loose, excessively worn or no longer looks safe, stop using it.
No toy is indestructible.
And we're not going to pretend ours is.
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WHISSTIK is designed for interactive play—not chewing or consumption.
Don't allow your cat to swallow strings, feathers, attachments or pieces of the product.
If your cat is determined to eat absolutely everything it encounters, supervise accordingly.
RETURNS & PROBLEMS.
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We want you to feel good about buying from WHISSTIX.
If there's a problem with your order, contact us.
We'll look at what happened, explain the options available under our return/refund policy, and work with you from there.
No maze.
No pretending your email mysteriously disappeared.
Just talk to us.
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First, stop using anything that appears damaged.
Then contact us and tell us what happened.
Products wear differently depending on how they're used—and cats aren't exactly known for respecting product warranties—but we still want to hear about legitimate problems.
It helps us take care of customers.
And it helps us make WHISSTIX better.
ORDERING & SHIPPING.
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Orders are processed as quickly as possible, and estimated processing and delivery information will be provided during checkout or in your order confirmation.
We're a growing company, and we'd rather be transparent about shipping expectations than make promises we can't keep.
If something changes, we'll communicate it.
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Once your order is successfully placed, you'll receive an order confirmation using the contact information provided at checkout.
If you don't see it, check your spam or junk folder first.
Still nothing?
Talk to us. We'll help figure it out.
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That's not how we want you meeting your WHISSTIK.
Contact us with your order information and photos of the damage, and we'll review what happened and work with you toward an appropriate solution under our applicable policies.
Boxes have rough lives sometimes.
You shouldn't have to pay for their mistakes.
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Tell us.
We'll review the order and work to make it right.
You ordered what you ordered for a reason.
THE COMPANY.
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We're a small company building something we believe deserves to exist.
We didn't start with a giant corporation, a focus group and a boardroom full of people trying to determine what cats find exciting.
We started with the cat.
We watched.
We played.
We learned.
And somewhere along the way, we realized the human was having just as much fun.
That's what became WHISSTIX.
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Yes. And we intend for that support to grow as we do.
We work to provide shelters with WHISSTIX products, cat litter and other useful supplies whenever we're able.
We also accept appropriate product donations that our shelter team can organize for distribution to animal organizations.
We're not asking people to donate money to build our company.
We'd rather ask them to help the animals.
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YOU SHOULDN'T.
Not automatically.
We think trust is something a company earns.
By making a good product.
By shipping what someone paid for.
By answering questions.
By admitting when something goes wrong.
And by fixing the things we're responsible for.
We're small enough that every customer still matters to us.
We'd like to stay that way—even if WHISSTIX doesn't.
STILL GOT ONE?
GOOD.
If we didn't answer your question, send it our way.
A real question deserves a real answer.
And if enough people ask us the same thing?
We'll probably put it right here.